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Return/Refund policy

At Yutk, we’re dedicated to ensuring you have a satisfying shopping experience. Every item is carefully checked and packed before shipment. To maintain hygiene standards and ensure fairness, we request you to read our Return & Refund Policy thoroughly before placing your order.

1. No Return or Exchange Policy

All purchases made on our website are final. We do not accept returns or exchanges for any reason, including size issues or change of mind.

  • Please ensure that you refer to the size chart available on each product page before ordering.
  • If you’re unsure about sizing, fabric, or styling, don’t hesitate to contact our support team before placing your order — we’ll be happy to help!
2. Damaged, Defective, or Incorrect Product

We offer refunds or replacements only under the following circumstances:

  • You received a damaged item
  • The product has a manufacturing defect
  • You received the wrong product

To be eligible for such claims:

🔴 A 360° parcel opening video is mandatory

  • The video must start before opening the parcel, clearly showing all sides of the package.
  • It must be unedited, continuous, and clearly capture the issue.
  • Videos that are cut, paused, or started after opening will not be accepted.

Without a valid video, we regret that we cannot process your claim.

3. Unsealed or Tampered Parcels

Your safety and satisfaction are important to us.

  • If the parcel appears open, tampered, torn, or damaged, do not accept the delivery.
  • Kindly record a video on the spot and refuse to accept the parcel.
  • Notify our support team immediately with video evidence.

This will help us take appropriate action with the delivery partner and process your concern faster.

4. How to Raise a Claim

If your order qualifies based on the above criteria:

  1. Contact us within 24 hours of receiving the delivery.
  2. Share your 360-degree unboxing video, along with:
    • Order ID
    • Description of the issue
    • Photos (if necessary)
  3. Once verified, we will initiate a refund or replacement based on availability and the nature of the issue.

Refunds will be processed via NEFT/Bank Transfer and may take 5–7 working days to reflect in your account after approval.

5. Contact Us

If you have any concerns or need help before placing your order:

📞 Phone/WhatsApp: +91 70226 54913

📧 Email: yutkofficial​​@gmail.com

We are here to assist you during business hours.